How to ask
- Email hello@easydone.studio from the email address on your Studio account, with the subject “Delete my data”.
- Tell us your business name.
- We’ll check the request is from you and confirm what will be deleted. If you have a paid plan, we end your subscription first.
- We’ll delete it and email you when it’s done, within 30 days.
We delete the whole account, including all its websites. Deleting is permanent and can’t be undone.
Closing isn’t deleting
On the Free plan, the account owner can close the account from Business account in Studio. For a paid plan, ask us and we’ll close it once billing is settled. Closing takes your websites offline and signs everyone out, but keeps your information so you can come back. To remove it for good, ask us as above.
What we delete
- your websites, taken off the internet, and their files
- your Studio account, business details, logins and team members
- your content, uploads and images
- enquiries, bookings and email lists Studio holds for your business
- your activity history
- any waitlist entry or design request under your email address, and the files you sent with it
What we can’t delete
- Billing records we must keep for tax, usually for five years. Stripe also keeps its own payment records.
- Emails already sent, such as enquiries emailed to you or campaigns sent to your list.
- Information already sent to other services, such as AI providers, social media platforms and email providers. Their own policies apply. For example, Higgsfield keeps AI images and videos for at least seven days.
- Backups: copies can stay in our server backups until those backups are removed.
- Technical logs kept by Cloudflare.
Facebook, Instagram and other connected accounts
If you connected Facebook, Instagram, LinkedIn or Google to Studio, you can also remove Studio’s access in that service’s own settings. On Facebook, look in Settings under Business integrations. That stops Studio using the connection straight away. To delete what Studio already holds, email us as above.
If you contacted a business that uses Studio
If you sent an enquiry, made a booking or joined an email list on a business’s website that runs on Studio, that business controls your information, so ask them to delete it. To stop their emails, use the unsubscribe link in any of them. If you can’t reach the business, email us with its name and website and we’ll pass your request on.
If you contacted us or joined our waitlist
Email hello@easydone.studio from the same address, and we’ll delete your message or waitlist entry.